About the teamAt Zillow our mission is to give people the power to unlock life’s next chapter. The Media Solutions team plays an important part in connecting advertisers with the hundreds of millions of customers that visit Zillow websites each month. From scaling ad experiences that fuse on-site and social media together, to building content where consumers can shop for products and services, we have a big responsibility in how our advertisers and customers engage with each other. We love it!We are a highly-skilled team that makes a significant impact with our contributions. Members of this team have the opportunity to:- Work on products and initiatives that directly generate revenue- Collaborate with multiple teams across our consumer brands and corporate operations- Have their ideas heard and often implemented as new products, features or solutions- Use and evolve best-in-breed technology- Showcase leadership (and be appreciated for it!)- Develop a career path in new and relevant ways- Continuously learn with countless internal and external training opportunitiesAbout the roleWe are seeking a Senior Technical Program Manager who can effectively lead the development and ongoing success of large scale media solutions. This role has three distinct focuses for success:Delivery:Partner with Product and Tech to think through and plan solutions. Leverage Agile development processes to break down requests into manageable work, ensure readiness for execution, and enable the team to deliver on its commitments through project management of risks and dependencies. Continuously suggest and drive improvements to end-to-end processes, including deployment and A/B testing tactics to ensure hypotheses can be validated. Lead and control communication to mitigate distractions for engineers and technology managers.Cross-Team Coordination:Build and maintain partnerships with cross functional teams, especially those that control where ads appear on our search results and home detail pages. Through collaboration with theirs and our leadership, coordinate and prioritize initiatives that achieve the team’s strategic goals. Additionally, this role will interface and optimize engagements with external suppliers.Program Analysis: Actively review program volatility, health and operational excellence. This includes ensuring performance, uptime and business continuity for assigned products. By using data, lead the identification and triage of bugs and issues. Assess viability of A/B tests and support Product in their analysis of the results. Facilitate clear communication channels for collaborators to grasp the results and impact of work managed within the technical program. Receive feedback on how things are working and apply learnings to continuously improve.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areA top-tier technical program or product manager who has led a team of 5+ full stack software engineers using agile/scrum methodology for at least 6 years.Experienced with advertising and ad technology (i.e. Google Ad Manager, Facebook Ad Manager, DMPs, SSPs, Prebid), and have led advertising related initiatives or operations for at least 3 years.Excellent problem-solving skills with the ability to lead and prioritize different projects with little supervisionVery comfortable analyzing large data sets and deriving accurate conclusions.Know how to structure data to measure test results and efficiently produce insightsHistory of taking ownership to make processes more efficient and effectiveHave interpersonal communication skills that are effective at building trusted technical and non-technical relationships, including with executivesFlexible in working with teams, knowing that not all teams work in the same wayStrong interest in advertising, development, and emerging technologiesPreferred QualificationsMobile app iOS experienceSQL knowledgeEngineering backgroundGet to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamThe Platform Infrastructure Engineering team transforms complex infrastructure systems into simple, efficient, and reliable solutions, focusing on scalable operational methodologies to drive business impact and cost savings. Zillow Group Incident Management (ZGIM) drives best practices for change management, manages major incidents, and drives root cause analysis that improves product availability for Zillow customers so they can unlock life’s next chapter. The team plays a pivotal role in the company’s success by driving down incident detection and recovery times. This team works closely with software development engineers while supporting all users and brands. Your work with us will be highly visible throughout Zillow Group and have a significant impact on all parts of the business.About the roleThe Senior Incident Manager plays a key role in maintaining availability of Zillow services. Incident managers drive proactive readiness, change management, incident management, and root cause analysis. This requires working effectively in real-time with highly technical engineers and business leaders. Incident managers identify and build processes, demonstrate calm under pressure, and adaptively work with all types of stakeholders.Areas of responsibility include:Incident ManagementOwn live-site incident management during customer-impacting events, driving immediate engagement where needed and providing executive-facing updatesLead cross-functional teams through detailed incident response in real-timeParticipate in an on-call rotation to ensure 24/7 major incident responseChange ManagementDevelop processes and influence product engineering teams to lower incident occurrence, detection, and resolution timeDrive development to improve resilience through testing, deployment, observability, etc.Monitor various metrics to ensure SLA compliance and drive improvement where neededRoot Cause AnalysisDrive analysis of major incidents through cross-functional teams to uncover root cause and contributing factorsAnalyze trends to gain insight and drive improvements to products and processesLead problem review sessions and drive on-time completion of process stepsProcess ImprovementIdentify and initiate improvement in team processes, including developing standard operating procedures and giving and receiving cross-trainingTranslate technical concepts into business language to clarify issues and impactCreate reports and present data to drive understanding and improvementThis role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areYou take initiative when you see an issue and are exhilarated by being in the middle of the action. You effectively communicate with both technical staff and executives under high pressure. You can take control of an urgent situation and coordinate multiple work streams without alienating anyone or missing a crucial input.BS/BA degree in Computer Science, Information Systems, or related discipline, or a minimum of 5 years’ related work experience3+ years of experience leading major incident war rooms during live incidentsProficiency driving cross-functional decisions in ambiguous situationsProficiency triaging multiple incoming issues and addressing according to priority and severitySufficient technical background, ideally in networking, systems, and software developmentHands-on experience analyzing incidents, root causes, weaknesses, corrective actions, etc.Proficiency guiding and influencing technical teams and leaders on incident processesProficiency communicating technical updates to non-technical stakeholdersBusiness acumen to understand business issues and align communications strategies to outcomes accordinglyExperience creating Tableau dashboards from operational dataITILv3 Foundation certification a plusProficiency with Google and Microsoft Office documents and co-authoring featuresProficiency working from home and virtually with distributed teamsSelf-starter with a high degree of initiative in scaling programs to large organizationsGet to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamEnvision being the bridge between a homebuyer's dream and the keys to their future. That's the heart of the Financing Design team within Zillow Experience Design (ZxD). We're the architects of seamless, empowering mortgage experiences, a critical pillar of Zillow's mission to make homeownership a reality for everyone!We craft journeys that guide buyers through the complex world of home financing with Zillow Home Loans. We understand the excitement and the anxiety that come with securing a mortgage, and we're passionate about simplifying every step. We're at the forefront of using innovative AI tools to streamline the entire financing process. Our work directly impacts the lives of countless buyers, helping them navigate the financial landscape and ultimately purchase the home of their dreams.If you're passionate about design, driven by innovation, and eager to make a tangible impact on the future of homeownership, join us! Learn more at https://www.zillow.com/careers/designAbout the roleAs a Product Designer on the Financing team, you'll craft and implement experiences that help customers shop and find homes in their budget. You'll champion a deep understanding of customer needs, drive innovative ideas to redefine the mortgage experience, and collaborate closely with senior designers, product and engineering to deliver outstanding customer experiences.ResponsibilitiesDesign digital customer experiences for web, iOS, and Android.Collaborate closely with product managers, researchers, content designers, and engineers.Propose, test, and evaluate ideas to improve the home buying process.Lead multiple projects with mentorship from design leaders.Participate in design activities like journey mapping, prototyping, and user testingUse data to advise design decisions, continuously refining and improving the user experience.Present design work and seek regular feedback from partners and senior leaders.Partner with our Design System team to up-level our visual standards and adhere to brand guidelines.Contribute, learn, grow and have fun!This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areStrong communication and collaboration skills.Please submit a portfolio and resume with your application.3-5 years as a product designer, user experience designer, or similar role.Strong design, organization, project planning and collaboration skills.Examples of high-quality interaction and visual design work in a design portfolio.Experience working with a team to ship design projects and review results.Experience working reliably with diverse, cross-functional teams.Experience managing small design projects with support from senior team members.Experience participating in user research and discovery activities.Experience developing ideas that address customer and business problems.Experience making effective decisions and leading design project work.Examples of critical thinking, creativity, and risk-taking in design projects.Skilled in Figma and prototyping tools.Get to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamThe Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations. We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms. Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.About the roleOur Rentals Shopping Design team creates innovative and seamless experiences for renters. In partnership with our For Sale Shopping Design Team and Rentals Enterprise Design team, we help renters find the right homes faster. You will work closely with a dedicated team of product designers and collaborate with various disciplines, including Product, Engineering, Research, Content, and other Zillow teams that focus on improving the overall home search and shopping experience.As a Senior Product Designer, you’re responsible for understanding customer needs, developing ideas and direction, and working with product teams to deliver outstanding customer experiences. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.ResponsibilitiesDesign digital experiences for web, iOS, Android, and operator platformsWork closely with Product Managers, Researchers, Content Designers, and EngineersActively participate in engineering discussions with Software Development Engineers and other stakeholders to understand business needs and translate them into technical requirements.Propose, test, and evaluate ideas that improve Zillow customer experiencesLead design activities like journey mapping, co-design sessions, prototyping, design critique, and user testingPresent design work and regularly engage with partners for feedbackAdvocate for customer needs throughout the design processLead projects independently and deliver high-quality work on timeContribute, learn, grow, and have funThis role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areStrong design, organization, project planning and collaboration skills5–7 years as a product designer, user experience designer, or similar roleExperience planning and operating UX design activities for multiple surfaces within large organizationsExperience working reliably with diverse, cross-functional teamsExperience identifying customer insights through user research and discovery activitiesExperience developing design strategies that address customer and business problemsExperience crafting products and services using human-centered design principlesExperience shipping products that get meaningful results for customers and businessesExperience making effective decisions and managing design project workExamples of high quality interaction and visual design work in a design portfolioExamples of critical thinking, creativity, and risk-taking in design projectsExpertise with Figma, Sketch, Adobe XD, or similar design and prototyping toolsPlease submit a portfolio and resume with your applicationHere at Zillow, we value ALL candidates with diverse backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply!Get to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamAt Zillow our mission is to give people the power to unlock life’s next chapter. The Media Solutions team plays an important part in connecting advertisers with the hundreds of millions of customers that visit Zillow websites each month. From scaling ad experiences that fuse on-site and social media together, to building content where consumers can shop for products and services, we have a big responsibility in how our advertisers and customers engage with each other. We love it!We are a highly-skilled team that makes a significant impact with our contributions. Members of this team have the opportunity to:- Work on products and initiatives that directly generate revenue- Collaborate with multiple teams across our consumer brands and corporate operations- Have their ideas heard and often implemented as new products, features or solutions- Use and evolve best-in-breed technology- Showcase leadership (and be appreciated for it!)- Develop a career path in new and relevant ways- Continuously learn with countless internal and external training opportunitiesAbout the roleWe are seeking a Senior Technical Program Manager who can effectively lead the development and ongoing success of large scale media solutions. This role has three distinct focuses for success:Delivery:Partner with Product and Tech to think through and plan solutions. Leverage Agile development processes to break down requests into manageable work, ensure readiness for execution, and enable the team to deliver on its commitments through project management of risks and dependencies. Continuously suggest and drive improvements to end-to-end processes, including deployment and A/B testing tactics to ensure hypotheses can be validated. Lead and control communication to mitigate distractions for engineers and technology managers.Cross-Team Coordination:Build and maintain partnerships with cross functional teams, especially those that control where ads appear on our search results and home detail pages. Through collaboration with theirs and our leadership, coordinate and prioritize initiatives that achieve the team’s strategic goals. Additionally, this role will interface and optimize engagements with external suppliers.Program Analysis: Actively review program volatility, health and operational excellence. This includes ensuring performance, uptime and business continuity for assigned products. By using data, lead the identification and triage of bugs and issues. Assess viability of A/B tests and support Product in their analysis of the results. Facilitate clear communication channels for collaborators to grasp the results and impact of work managed within the technical program. Receive feedback on how things are working and apply learnings to continuously improve.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areA top-tier technical program or product manager who has led a team of 5+ full stack software engineers using agile/scrum methodology for at least 6 years.Experienced with advertising and ad technology (i.e. Google Ad Manager, Facebook Ad Manager, DMPs, SSPs, Prebid), and have led advertising related initiatives or operations for at least 3 years.Excellent problem-solving skills with the ability to lead and prioritize different projects with little supervisionVery comfortable analyzing large data sets and deriving accurate conclusions.Know how to structure data to measure test results and efficiently produce insightsHistory of taking ownership to make processes more efficient and effectiveHave interpersonal communication skills that are effective at building trusted technical and non-technical relationships, including with executivesFlexible in working with teams, knowing that not all teams work in the same wayStrong interest in advertising, development, and emerging technologiesPreferred QualificationsMobile app iOS experienceSQL knowledgeEngineering backgroundGet to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamJoin our dynamic network engineering team, a pivotal force behind Zillow Network’s automation, maintenance, and management. This team ensures the seamless operation of Core network services, Network Monitoring tools, and Security infrastructure. Tasked with maintaining and automating 100% of the Network operations, we strive for innovative solutions to enhance the global end-user experience. With a mission to maximize uptime and build a next-generation, innovative, and self-healing network automation platform, we seek passionate individuals to join us in achieving and surpassing these ambitious goals.About the roleAs a Sr. Network Engineer, you'll be at the forefront of network infrastructure management and development, collaborating closely with expert network architects and engineers. Your role involves monitoring and supporting the network infrastructure, automating repetitive tasks, optimizing efficiency, and exploring new cloud services and tools. You will directly influence our operational approach by bringing your experience and expertise, with the aim to iteratively enhance our network's reliability, cost-efficiency, and security.Key Responsibilities:As an individual contributor or member of a project team, support successful implementation of network automation projects, with a keen focus on enhancing capacity, scaling, performance, and security.Conducts research, design, implement and document Network infrastructure automation solutions, and build standard practices across enterprise operations that enhance the operations and cost structures of the production environmentSupport seamless operations of network and security infrastructure, equipment, services, and monitoring toolsProvide technical input to the overall architectural and operational discussions around network infrastructure, automation and toolsParticipate in and suggest improvements to standards configuration, change management processes and practicesDevelop test plans, implementation plans, and project timelines for various projects and tasksAct as a network developer to create innovative solutions and write Python and Ansible code on a daily basisProactively identify and resolve key technical issuesStay up to date with the latest DevOps technologies and best practicesParticipate in a 24/7 on-call rotation and provide incident response support as neededPerform other reasonable duties as required for this positionThis role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areCandidate Profile:Bachelor’s degree in computer science or related technical field, or equivalent certification7+ years of experience as a Network Engineer with a focus on designing, implementing and troubleshooting complex networking solutionsProficiency in network automation using tools such as Ansible, Python, Terraform, and othersExperience with cloud security (e.g., AWS, Azure, GCP) and infrastructure automation across multi-cloud environmentsDemonstrated ability to work with DevOps, CI/CD, service-mesh technologies, Agile methodologies, cloud-native deployment tooling and a test-driven cultureStrong foundation in networking (Juniper/Cisco and non-Cisco) technologies, with a keen interest in automating network operationsAbility to travel 10-20% of the timeTechnical Skills:Certifications in network/security technologies (e.g., CCNP, CISSP, Cisco DevNet, JNCIP)Certification in cloud providers – AWS, GCP (e.g., AWS Advanced Networking Specialty, AWS Security Specialty, AWS Solutions Architect Associate etc)Experience with large scale AWS networking, service-mesh, SASE/SSE, Juniper firewalls, and Infrastructure as Code for cloud network componentsKnowledge of Linux platforms, container technologies (Kubernetes, Docker), and interfacing with cloud infrastructure via APIsA proactive approach to problem-solving, with a track record of identifying and addressing performance bottlenecks and improvement areas.Experience in researching emerging technologies and trends, standards, and products and synthesizing into clear technology roadmaps and strategies.Get to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamA Unified Communications Engineer on the B2C Frontline Engineering Team is responsible for building and maintaining the corporate contact center infrastructure and its integrations for Zillow Home Loans, Customer Support, Connections and Spruce lines of business. We engineer innovative communications solutions for our call centers and office staff, ensuring seamless communication and collaboration across the organization.The Team: The mission of the B2C Frontline Engineering Technology (FET) team is to build tools and backend services that support Zillow's frontline sales and service operators. Their goal is to enable these operators to provide the best and most seamless experience possible for customers.Additionally, the B2C FET team focuses on solving frontline operator problems through technology, aiming to enhance workflows, improve processes, and elevate the overall customer experience. We strive for engineering excellence and innovative solutions to optimize operations and drive customer satisfaction, contributing to the success of Zillow's B2C businesses.The Department: Zillow Home Loans provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience in the real-estate transaction.About the roleJoin our dynamic B2C Frontline Engineering Team and play a pivotal role in building and maintaining the core contact center infrastructure and operator experience for Zillow Home Loans, Customer Support, Connections, and Spruce. As a Unified Communications Engineer, you'll dive into cutting-edge technologies like Genesys Cloud and Twilio, you will engineer complex call flows, and integrate with industry giants such as Salesforce and AWS. You'll have the opportunity to automate processes, leverage cutting edge AI capabilities, and collaborate with talented professionals to create seamless communication solutions, all while working remotely and contributing to Zillow Group's mission to transform the real estate experience.You Will Get To:Provide top-level engineering and administration of PBX/CCaaS infrastructures, including Genesys Cloud and Twilio.Engineer and maintain SIP/VoIP infrastructure, including call routing (IVR, skills-based, and Salesforce integration), contact center platforms, call recording, Eventbridge, and analytics.Work with CI/CD tools such as Gitlab or GithubAutomate processes to enhance efficiency and remove toil.Work with AI code editors like Cursor to accelerate deliveries.Administer SaaS systems in the Contact Center space.Collaborate on contact center integrations with platforms such as Salesforce CRM, ServiceNow, AWS, and Databricks.Define user requirements and build complex, data-driven call flows based on data from Twilio and Salesforce. You’re comfortable using APIs to connect our customers to loan officers quickly.Interact with integrators and consultants to implement best practices and solutions.Maintain documentation libraries, capture business processes, and create training materials using G Suite and wiki tools.Provide upper-level support for B2C escalations to the support queue.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areYou have a solutions-oriented mindset with a strong interest in problem-solving and troubleshooting.You have proven experience in an end-user facing role with exceptional customer service skills.You have abilities to maintain professionalism in all situations and work effectively in a team environment.You have a willingness to participate in on-call rotations for break-fix, upgrades, and installations.You have a strong understanding of Genesys Cloud/Cisco architecture or similar, and design for marketing, sales and support teams.You are a technical lead or project leader and are comfortable in driving clarity through ambiguity and building successful products and technical solutions.Get to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamZillow started in 2006 and is the most visited real estate website in the United States with over 10.5 billion visits in 2022, and an average of 220 million monthly unique users. Zillow helps high-intent movers find and win their home through digital solutions and first class partners. Our Zillow Mexico team will work with our US tech teams to simplify and automate the buying, selling and renting experience to make home a reality for more and more people. - We believe that creativity, collaboration, and innovation lead to success. - We actively encourage our teams to learn about the business and share their ideas. - We value and promote a diverse and inclusive workplace!About the roleAs a Software Development Engineer, you’ll lead the delivery and ongoing support of projects from end-to-end. In addition, you will:Contribute to the design of new features.Review the code of your peers.Advocate for standard methodologies.Facilitate engineering discussions.Mentor junior engineers.Participate in an inclusive, energetic and highly multi-functional team.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areWondering if we're the right team for you You'll excel in this team if you thrive on autonomy, seek out persistent problems, implement effective solutions quickly, and you are:Bringing 3+ years of software development experience with ES6, React, Typescript, and GraphQL to power our web and mobile web applications and Python, Java, NodeJS, and Go for APIs and services.Experienced in a range of persistence strategies including relational and non-relational databases.Fluent in English and Spanish (both written and spoken).Must be authorized to work in Mexico.Highly skilled with multiple modern development technologies used to design, deliver, debug, and maintain front-end user interfaces and back-end software systems.Recognized as a technical leader on your team for several years and have an impact beyond your team.Passionate about setting standard methodologies and raising the bar for systems design, testing, code quality, and maintainability - not only for the team but for the entire engineering organization!Here at Zillow we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Please note: This is an evergreen job post that accepts applications on an ongoing basis. We will consider your profile for any current and future openings that align with your expertise.Get to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamZillow’s Comprehensive Customer Data team is part of the Data Engineering organization and works closely with multiple product and analytics organizations. You will contribute to the design and implementation of data engineering solutions that support AI, Marketing, and Data Science teams in their effort to improve Zillow’s products for customers.Acerca del equipoEl Grupo Zillow tiene un enfoque renovado en aumentar el nmero de usuarios que realizan transacciones (compra, venta o alquiler de una vivienda) a travs de los servicios de ZG. Para servir mejor a nuestros clientes, tenemos que entenderlos mejor y saber en qu punto del proceso de compra, venta o alquiler de una vivienda se encuentran. Por lo tanto, se ha puesto en marcha una iniciativa para realizar un mejor seguimiento del recorrido del cliente. Para que esta iniciativa tenga xito, es fundamental conocer los datos de los clientes y acceder a ellos en el momento oportuno.Este equipo est construyendo capacidades de autoservicio que buscan proporcionar los medios para agregar, transformar y enriquecer los datos de los clientes, proporcionando en ltima instancia acceso a los datos a travs de almacenamiento offline, streaming y online para ser utilizados con diversos fines analticos y de IA/ML.About the roleAs a Senior Software Development Engineer in the team you will :Design, implement, and take ownership of mission-critical data pipelines and data productsCollaborate with various internal teams (platform, product, other stakeholders) to scope and deliver tools ensuring ease of system useCarefully review specifications, designs, pull requests and provide constructive/helpful feedback.Write high-quality code, refactor and optimize code for better scalability, performance, and readability.Integrate new frameworks, libraries, technologies, and components into codebase.Proactively log/collect and review metrics, monitor, alert and address issues quickly.Ensure the consistency and maintainability of existing applications adhering to standards/procedures for implementing technical solutions.Execute production/support tasks according to a documented schedule that meets or exceeds customer expectations.Support and mentor teams through design, implementation and deployment of solutions using relevant technologies.Mentor junior engineers.Identify and influence opportunities to improve overall architecture to adapt and grow with changing business needs.Facilitate engineering discussions with business stakeholders, data analysts, data scientists, product managers, designers, and other stakeholders to understand business needs and translate them into technical requirements.Own and lead the design of new featuresAcerca del puestoComo Ingeniero Senior de Desarrollo de Software en el equipo debers :Disear, implantar y asumir la propiedad de canalizaciones de datos y productos de datos de misin crtica.Colaborar con varios equipos internos (plataforma, producto, otras partes interesadas) para determinar el alcance y entregar herramientas que garanticen la facilidad de uso del sistema.Revisar cuidadosamente las especificaciones, diseos, pull requests y proporcionar feedback constructivo/til.Escribir cdigo de alta calidad, refactorizar y optimizar el cdigo para mejorar la escalabilidad, el rendimiento y la legibilidad.Integrar nuevos marcos, bibliotecas, tecnologas y componentes en el cdigo base.Registrar/recopilar y revisar mtricas de forma proactiva, supervisar, alertar y resolver problemas rpidamente.Garantizar la coherencia y la capacidad de mantenimiento de las aplicaciones existentes respetando las normas y los procedimientos de aplicacin de soluciones tcnicas.Ejecutar tareas de produccin/soporte de acuerdo con un calendario documentado que cumpla o supere las expectativas del cliente.Apoyar y orientar a los equipos en el diseo, la aplicacin y el despliegue de soluciones utilizando las tecnologas pertinentes.Tutorizar a ingenieros junior.Identificar e influir en las oportunidades de mejora de la arquitectura general para adaptarse y crecer con las cambiantes necesidades empresariales.Facilitar debates de ingeniera con las partes interesadas del negocio, analistas de datos, cientficos de datos, gestores de productos, diseadores y otras partes interesadas para comprender las necesidades del negocio y traducirlas en requisitos tcnicos.Propietario y lder del diseo de nuevas funcionesThis role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you areA degree (BS+) in Computer Science or a related discipline5+ years of experience with building and maintaining data-intensive applicationsExperience developing complex software systems scaling to millions of users with production quality deployment, monitoring and reliabilityExperience with modern data technologies (Spark, Flink, Kafka, Airflow)Strong background in Java or PythonExcellent interpersonal skills and passionate about collaborating across organizational boundariesNice to have:Experience working with cloud services (AWS/Azure/GCP)Experience with DatabricksHere at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.Quin es ustedCualificaciones bsicas:Licenciatura (BS+) en Informtica o una disciplina relacionadaMs de 5 aos de experiencia en la creacin y el mantenimiento de aplicaciones con uso intensivo de datosExperiencia en el desarrollo de sistemas de software complejos escalables a millones de usuarios con despliegue de calidad de produccin, monitorizacin y fiabilidadExperiencia con tecnologas de datos modernas (Spark, Flink, Kafka, Airflow)Slidos conocimientos de Java o PythonExcelentes habilidades interpersonales y apasionado por colaborar a travs de los lmites de la organizacinSe valorar positivamente:Experiencia trabajando con servicios en la nube (AWS/Azure/GCP)Experiencia con DatabricksAqu en Zillow - valoramos la experiencia y la perspectiva de los candidatos con antecedentes no tradicionales. Te animamos a aplicar si tienes habilidades transferibles o experiencias relacionadas.Get to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

About the teamThe Transformation Enablement Team (TE) at Zillow Group empowers ZG Product Teams to efficiently run “Zillow 2.0” services by reducing human error, aggressively focusing on automation, and providing deep insight into application behavior and health. We do that by incorporating aspects of software engineering and applying them to infrastructure and operations problems as a way to create and manage scalable and reliable distributed software systems. This team is part of a larger umbrella team, Consolidation & Advancement of Platform Engineering (CAPE) organization, which was formed to lead the transformation of Zillow’s classic infrastructure platforms to adopt the benefits of a modernized central developer ecosystem, while simultaneously supporting development teams on older platforms during the transition period.About the roleAs a member of the ZG TE team you will architect, develop and deploy systems, processes and environments that support hundreds of services and microservices developed by engineers across ZG. You will provide world-class customer service to the engineers we support as you collaborate with them to create the systems and infrastructure that powers “Zillow 2.0,” and assist them in troubleshooting and debugging related problems. You will share on-call duties with the rest of the ZG CAPE Team. We are looking for an individual with a demonstrated track record of building secure, large scale, highly available services using automation and Infrastructure as Code, who is well versed in cloud architecture (with a focus on Kubernetes), and loves to delight the engineers they support.As a Senior TE, you will:Interact with the engineers we support and help to drive the migrations/modernization efforts from legacy platforms to our enterprise container platform.Partner with internal stakeholders as a consultant and spokesperson for the work, direction and philosophy of SRE.Ensure developers across Zillow Group create the systems and infrastructure that powers “Zillow 2.0”.Consult on design and implementation decisions, and assist them in troubleshooting and debugging related problems.This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.Who you are5+ years of relevant SRE, DevOps, Platform Engineering experience.Experience with SDLC principles, architecture and operations.Experience with Infrastructure as Code (IaC) tools and processes.Experience with instrumentation for monitoring and logging the health and availability of services.Experience scripting/coding with Python, Java and/or Golang.Experience writing comprehensive documentation.Passionate about building and fostering good engineering practices and processesGet to know usZillow is reimagining real estate to make it easier to unlock life’s next chapter.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting and no matter what job you're in, you will play a critical role in making this vision a reality.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews onGlassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees’ Choice Award, honoring theBest Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME100 Most Influential Companies list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.